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2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
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Update by user Jan 31

Quick typo update - the dress was $50 (not $40).

Original review posted by user Jan 30

I purchased a dress for my baby from Jamie Kay https://www.jamiekay.co.nz/ and after one wear it tore at the shoulder seam and pilled.I contacted them right away and they told me its normal for a dress to tear in this way and despite photos they denied the pilling.

They refused to refund or exchange the item. It cost $40 which isn't wildly expensive but its certainly not cheap for a baby item. I also made a comment on social media to warn other customers which they deleted and blocked. They state they take responsibility for their items and go above and beyond consumer law on their website.

Lol!Careful shopping here!

Review about: Jamie Kay Dress.

Reason of review: Damaged or defective.

Monetary Loss: $80.

Preferred solution: Full refund.

I liked: Product pictured on the site.

I didn't like: Terrible quality, Terrible customer service, False claims regarding customer service policy.

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